SHIPPING TIMES
Deliveries will be made within a maximum of 10 working days so priority can be given to sending health-related products
The shipping time is 3 - 10 working days for orders within Europe, and 3 - 10 working days for the rest of the world. All shipping times are approximate.
SHIPPING COSTS
For orders below €150:
| Europe I
| Italy
| 4.90 €
|
| Europe II |
Austria, Belgium, Czech Republic, Germany, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Sweden |
9.90 € |
| Europe III |
Bulgaria, Croatia, Hungary, Latvia, Lithuania, Estonia, Cyprus, Malta, Poland, Romania, Slovakia, Slovenia |
14.90 € |
| Europe IV
| Guernsey, Liechtenstein, Monaco, Norway, San Marino
| 24.90 €
|
| Europe V |
Switzerland, Albania, Jersey, Faroe Islands, Bosnia and Herzegovina, Belarus, Greenland, Iceland, Serbia, Moldova, Macedonia, Turkey, Ukraine |
39.90 € |
| Others |
Rest of Latam, Morocco, Algeria, Israel, Egypt, Hong Kong, Singapur, Taiwan |
39.90 € |
| USA, LATAM and ROW |
USA, LATAM, Canada, Russia, Australia and Rest of the World |
49.90 € |
For orders over €150:
| Europe I
| Italy
| FREE
|
| Europe II |
Austria, Belgium, Czech Republic, Germany, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Sweden |
FREE |
| Europe III |
Bulgaria, Croatia, Hungary, Latvia, Lithuania, Estonia, Cyprus, Malta, Poland, Romania, Slovakia, Slovenia |
FREE |
| Europe IV
| Guernsey, Liechtenstein, Monaco, Norway, San Marino
| 24.90 €
|
| Europe V |
Switzerland, Albania, Jersey, Faroe Islands, Bosnia and Herzegovina, Belarus, Greenland, Iceland, Serbia, Moldova, Macedonia, Turkey, Ukraine |
39.90 € |
| USA, Mexico and Chile |
USA, Mexico and Chile |
39.90 € |
| LATAM and others |
Rest of Latam, Morocco, Algeria, Israel, Egypt, Hong Kong, Singapur, Taiwan |
39.90 € |
| Russia, Australia and ROW |
Canada, Russia, Australia and Rest of the World |
49.90 € |
Customs expenses or any extra costs that may be incurred at destination are not included. Said expenses shall be borne by the Customer and must be paid upon receipt of the order. If you can't find the corresponding country in the table, you can choose it from the country selector on our website.
DELIVERY
Delivery is considered completed once the product has been made available to the Customer by the carrier, and the recipient has signed the delivery receipt. It is the recipient's responsibility to verify the products upon delivery and to indicate any possible issues or complaints they may have. If, at the time of delivery, it is visibly noticeable that the order has been damaged during transportation, without having to remove the shipping or product packaging, or if, in the same way, a defect is noticed in the received product, the Customer must indicate this on the delivery note and communicate it to El Ganso via email to atencioncliente@elganso.com or phone at 900 897 722 (Spain) or +34 910 609 593 (International). In order to be able to request a refund or exchange for the affected product(s), you must notify El Ganso of any damage or defect within 24 hours of receiving your order.
El Ganso will then examine said product and inform you whether or not you have the right to a replacement or refund. Products must be returned in the same condition in which they were received. Returns will not be accepted for products that have been used beyond merely opening to review said products. The refund or replacement of an item will be made as soon as possible and, in any case, within a maximum period of 30 days from the date of the email confirming that the faulty item is eligible for a refund or replacement. In the event that the Customer requests a refund, El Ganso will return the payment for the purchase within a period of 30 days from the date of the request. The payment will be returned back to the same method of payment used for the purchase, or via bank transfer to the account indicated by the Customer.
In addition to the stock from our central warehouses, we fulfil orders from some of our stores. As such, the cash-on-delivery option may not appear when making a purchase.
