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This Legal Notice establishes the terms of use that regulate the access and use of the WEB, APP or Mobile Application, owned by ACTURUS CAPITAL, S.L., that makes the website available to Internet users to provide you with information about our services and fashion products.
For the above purposes, identification data and address of the service provider are as follows: ACTURUS CAPITAL, S.L., with tax identification number B83233346, domiciled for this purpose at C/ Impresores 14, Polígono Industrial Prado del Espino, 28660 Boadilla del Monte, Madrid.
We welcome and invite you to carefully read the General Terms of Use (the "General Terms of Use") that describe the terms and conditions that will be applicable when you navigate this website, in accordance with current Spanish legislation. Given that ACTURUS CAPITAL, S.L. may modify these Terms of Use in the future, we recommend that you visit them periodically to be duly informed of the changes made.
With the aim of ensuring that the use is in line with the criteria of transparency, clarity and simplicity, we inform you that any suggestion, doubt or query about the General Terms of Use will be received and solved by contacting ACTURUS CAPITAL, S.L. at the email address privacidad@elganso.com.
ACTURUS CAPITAL, S.L. provides the content and services that are available on our online spaces, subject to these General Terms of Use as well as the policy on the processing of Personal Data (the "Data Protection Policy"). Accessing or using this website in any way means you are a "User" and implies the unconditional acceptance of each and every one of these General Terms of Use, which we reserve the right to modify at any time. Consequently, all Users are responsible for carefully reading the General Terms of Use in force each time they access, meaning that if a user does not agree with any of those provisions, they must abstain from further use of this space.
Likewise, you are advised that, on occasion, special provisions may be established for the use of specific content and/or services, the use of the content or services will imply the acceptance of the specific terms and conditions specified therein.
Through our web spaces we offer users the possibility of accessing information about our services (the Services), in particular:
When it is necessary to provide Personal Data to access certain content or service, Users will guarantee its veracity, accuracy, authenticity and validity. The company will process this data in the appropriate automated manner based on its nature or purpose, in accordance with the section on Data Protection Policy.
The user acknowledges and agrees that all the content displayed, and in particular, designs, texts, images, logos, icons, buttons, software, commercial names, brands, or any other signs susceptible to industrial and/or sales uses are subject to Intellectual Property rights and all brands, commercial names or distinctive signs, all rights of industrial and intellectual property, on the contents and/or any other elements inserted in the website are the exclusive property of ACTURUS CAPITAL, S.L. and/or third parties, who have the exclusive right to use them in the course of trade. Therefore the user agrees not to reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify the content, holding the company harmless from any claims arising out of the breach of these obligations. In no case will the access to the website imply any waiver, transfer, license or total or partial assignment of these rights, unless otherwise expressly stated. These General Terms of Use do not confer on the Users any other right of use, alteration, exploitation, reproduction, distribution or public disclosure of the Website and/or its Content, other than those expressly provided in these terms and conditions. Any other use or exploitation of any rights will be subject to the prior and express authorisation specifically granted for that purpose by the company or the third-party holder of the rights in question.
The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site as a whole, as a multimedia artistic work, are protected as rights of copyright by legislation on intellectual property. The company is the owner of the elements making up the graphic design, navigation menus and buttons, HTML code, texts, images, textures, graphics and any other content or, otherwise, it has obtained the corresponding authorisation for the use of these elements. The content made available may not be reproduced in whole or in part, nor transmitted nor recorded by any system of information retrieval, in any format or by any means, unless prior permission has been obtained in writing from the aforementioned Entity.
It is also prohibited to delete, bypass and/or manipulate the copyright as well as technical protection devices, or any information mechanisms that may contain the content. The User agrees to respect the rights stated and to avoid any action that could harm them, with the company reserving the right to exercise all means or pursue all legal channels appropriate in the defence of its legitimate intellectual and industrial property rights.
The User agrees to:
If you are provided a password to access any of the services and/or contents, you are required to use it diligently and keep it secret at all times. As such, you will be responsible for its proper safekeeping and confidentiality, agreeing not to share it temporarily or permanently with third parties or to allow third parties to access the aforementioned services and/or contents. You likewise agree to notify the company of any action that could represent improper use of your password, including but not limited to theft, loss or unauthorised access, in order for it to be immediately cancelled. This being the case, while you do not make the preceding notification, ACTURUS CAPITAL, S.L. will be exempt from any potential liability stemming from improper use of your password, and you will be liable for any unlawful use of the contents and/or services by any illegitimate third party. Should you negligently or intentionally fail to comply with any of the obligations set forth in these General Terms of Use, you will be liable for any harm or loss suffered by the company as a result of the breach.
ACTURUS CAPITAL, S.L. does not guarantee continuous access or proper display, download or use of the elements and information on the website, which may be blocked, hindered or interrupted by factors or circumstances that are beyond its control. It is not liable for any decisions made as a result of access to the contents or information offered.
ACTURUS CAPITAL, S.L. may interrupt the service or immediately terminate its relationship with the User if it detects use of the Website or any of the services offered therein in violation of these General Terms of Use.
It will only be responsible for removing, as quickly as possible, any contents that could result in the harm or loss, when it is notified thereof. In particular, it will not be liable for harm or loss resulting from, among others, the following:
ACTURUS CAPITAL, S.L. excludes any liability for harm or loss of any type that could be due to misuse of the freely available services and use by the Users. It is also exempt from liability for any contents or information that may be received as a result of data collection forms, which exist only to provide consultation and question-and-answer services. Contrarily, damages may be claimed from the User in the event of harm or loss caused by unlawful or improper use of the services.You will defend, compensate and hold the company harmless from any damages arising from claims, legal actions or lawsuits by third parties as a result of your access or use. Similarly, you agree to provide compensation for any harm or loss arising from use by you of robots, spiders, crawlers or other similar tools used to collect or extract data or any other action you perform that causes an unreasonable burden on the operation of the Website.
The User agrees not to copy the Website or any of its contents in any way, not even through a hyperlink, except when expressly authorised in writing by the data controller. The Website contains links to other websites managed by third parties in order to facilitate the User’s access to information from partner and/or sponsoring companies. The company is not liable for the contents of the website and does not adopt the role of guarantor or offering party of any services and/or information offered to third parties through third-party links.The User is granted a limited, revocable and non-exclusive right to create links to the home page of the Website exclusively for private and non-commercial use. Websites that include a link to our Website (i) may not falsify their relationship or state that that the link was authorised or include trademarks, names, trade names, logos or other distinctive marks of our company; (ii) may not include contents that could be seen as distasteful, obscene, offensive or controversial or that incite violence or discrimination on the basis of sex, race or religion or that violate the law or public order;(iii) may not link to any page of the Website other than the home page; and (iv) must link to the Website’s own address, with the linking website not being permitted to recreate the Website as part of its own site or within one of its frames or create a browser on any of the Web spaces. ACTURUS CAPITAL, S.L. may at any time request the removal of any link to the Website. Following the a request, it must be removed immediately. ACTURUS CAPITAL, S.L. cannot control the information, content, products or services provided by other websites that link to the Website.
In order to use some of the Services, Users must first provide certain Personal Data. ACTURUS CAPITAL, S.L. will process the Personal Data in automated fashion in compliance with Regulation (EU) 2016/679. On this regard, the User can view our Personal Data processing policy and the previously established purchases in our Data Protection Policy.
ACTURUS CAPITAL, S.L. reserves the right to use cookie technology to recognise Users as frequent users and personalise their use by preselecting their language or desired or specific content. The cookies used by the Website, or by the third party acting on its behalf, are associated solely with an anonymous user and his or her computer and do not provide the user’s Personal Data.
Cookies are files sent to a browser by a Web server to record the User's browsing, if allowed by the User. If you would like, you can configure your browser to notify you when cookies are received and to prevent cookies from being installed on your hard drive. Please see your browser’s instructions and manuals for more information.
With the help of cookies, ACTURUS CAPITAL, S.L. is able to recognise the browser of the computer used by the User in order to provide content and offer browsing and advertising preferences matching the Users’ demographic profiles as well as to measure site visits and traffic parameters and monitor the progress and number of arrivals.
The service is provided, in principle, indefinitely; however, ACTURUS CAPITAL, S.L. may terminate or suspend any of the services on the portal. Whenever possible, ACTURUS CAPITAL, S.L. will announce the termination or suspension of the service in question.
In general, the contents and services offered on the Website are provided for informational purposes only. By offering them, ACTURUS CAPITAL, S.L. thus offers no warranty or representation whatsoever regarding the contents and services offering, including but not limited to guarantees of lawfulness, reliability, usefulness, truthfulness, accuracy or marketability, except where the representations or warranties may not be excluded by law.
ACTURUS CAPITAL, S.L. is not liable in cases where it is impossible to provide the service in the event of prolonged interruptions in the power supply or telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the government and, in general, all cases of force majeure or unforeseen circumstances.
Both these General Terms of Use and the use of the Website are governed by Spanish law. For the resolution of disputes, the parties submit to the courts and tribunals of Madrid and waive any other jurisdiction.
Should any provision of these General Terms of Use be declared unenforceable or void under applicable legislation or as a result of a court or administrative ruling, these General Terms of Use will not be rendered unenforceable or void in their entirety. In these cases, ACTURUS CAPITAL, S.L. will modify or replace the provision in question with another that is valid and enforceable and achieves the goal and intention of the original provision to the extent possible.
SHIPPING TIMES
The shipping time is 3-5 working days for orders within Europe, and 3-7 working days for the rest of the world. All shipping times are approximate.
SHIPPING COSTS
For orders below €150:
For orders over €150:
Customs expenses or any extra costs that may be incurred at destination are not included. Said expenses shall be borne by the Customer and must be paid upon receipt of the order. If you can't find the corresponding country in the table, you can choose it from the country selector on our website.
DELIVERY
Delivery is considered completed once the product has been made available to the Customer by the carrier, and the recipient has signed the delivery receipt. It is the recipient's responsibility to verify the products upon delivery and to indicate any possible issues or complaints they may have. If, at the time of delivery, it is visibly noticeable that the order has been damaged during transportation, without having to remove the shipping or product packaging, or if, in the same way, a defect is noticed in the received product, the Customer must indicate this on the delivery note and communicate it to El Ganso via email to atencioncliente@elganso.com or phone at 900 897 722 (Spain) or +34 910 609 593 (International). In order to be able to request a refund or exchange for the affected product(s), you must notify El Ganso of any damage or defect within 24 hours of receiving your order.
El Ganso will then examine said product and inform you whether or not you have the right to a replacement or refund. Products must be returned in the same condition in which they were received. Returns will not be accepted for products that have been used beyond merely opening to review said products. The refund or replacement of an item will be made as soon as possible and, in any case, within a maximum period of 30 days from the date of the email confirming that the faulty item is eligible for a refund or replacement. In the event that the Customer requests a refund, El Ganso will return the payment for the purchase within a period of 30 days from the date of the request. The payment will be returned back to the same method of payment used for the purchase, or via bank transfer to the account indicated by the Customer.
In addition to the stock from our central warehouses, we fulfil orders from some of our stores. As such, the cash-on-delivery option may not appear when making a purchase.
You have 30 days from receiving your order to return it. To be eligible for a return or exchange, the product must not be damaged or dirty, must not have been used, and must be returned with its original labels. For sanitary reasons, underwear cannot be returned.
You must pack the items in the original packaging and send them to the following address. Please note that any shipping costs shall be borne by the Customer. ID LOGISTICS Departamento Ecommerce C/ Camino de Alovera, 4-6 Cabanillas del Campo, CP 19171 Guadalajara, España ATT: DEVOLUCIÓN ONLINE (SIN RMA)
The easier way to make a change, is doing the return and then, make a new order with the correct items.
Inside the package indicate your name and surname, as well as the order number. Send an email to atencioncliente@elganso.com indicating the transport company used along with the tracking number.
To be eligible for a return or exchange, the product must not be damaged or dirty, must not have been used, and must be returned with its original labels.
Click on the product you intend to buy to see it in detail. On the product page select your size and click “add to bag”. Your items will be added to the Shopping Bag. From the Shopping Bag you can review the items added. After reviewing the selected item(s) you can proceed to place your order by clicking “Buy”.
Checkout consists of 6 simple steps: 1. My account: Login as a returning customer or register and enjoy the advantages of being an El Ganso customer. You can also continue with your purchase without registering. 2. Addresses: Select your billing address, and delivery address. You can enter new addresses in both fields. You can also select store pick up. 3. Shipping: Select your preferred shipping method. 4. Form of payment: Select your preferred form of payment. 5. Order confirmation: Review your order details. If you agree click the place order button. If you have opted to pay by credit card or PayPal you will be redirected to the payment gateway to enter your details. 6. Once your purchase is complete you will receive an order confirmation by email. You will be able to track the shipment thanks to the tracking number you will receive in a second email. Enjoy it!
If you would like to receive an invoice, forward your order confirmation along with your invoice details to atencioncliente@elganso.com. We will send your invoice via email as quickly as possible.
You can pay with any type of card. La Caixa’s “Add-on Payments” system allows us to offer this service with the maximum guarantees and display an optimised payment system to enhance the experience of our clients. In addition La Caixa uses a secure server equipped with the latest technology to ensure data protection safety.
You can also pay using any payment system supported by PayPal.
If the delivery address is within Spanish mainland you can also pay by COD.
If the delivery address is in Spain you can choose to finance your purchase with Aplazame.
For standard shipping the maximum delivery time is estimated as 2-3 business days depending on the destination. During sales and promotions periods, delivery may take up to 7 business days.
Yes. If you are a registered customer you can track your order from your account. If you are not registered you can phone our Customer Service Department: 900 897 722 (Spain), +33 805 321 040 (France), +34 910 609 593 (International) or +34 628 404 337 (Whatsapp) from Monday to Thursday from 9 a.m. to 6.30 p.m. and from 9 a.m.to 15 p.m. on Friday or send an email to atencioncliente@elganso.com.
Returns (within 30 days after receipt of order): The easiest way to return an item is to visit any of El Ganso stores excluding department stores (El Corte Inglés and Galeries Lafayette) and El Ganso Outlets. At the store you can request a non-expiring voucher or the amount refund. In that case, our colleagues will notify us once they have received the product, and we will proceed to refund the amount. You can also ship the item(s) to our web store which address you can find below. Customers are responsible for return shipping costs. Having received the item and verified its condition, we will refund the corresponding amount. Items must be returned with the label, unused, and in good conditions. Return address is: ATT: ONLINE RETURN ID LOGISTICS Departamento Ecommerce C/ Camino de Alovera, 4-6 Cabanillas del Campo, CP 19171 Guadalajara, Spain
Inside the parcel you should indicate your full name and order number. Please send an email to atencioncliente@elganso.com informing about the shipping Company, and the tracking number. You can have a look tour Return Conditions here www.elganso.com/.
Exchanges (within 30 days from receipt of order): The easiest way to exchange an item is to visit any of El Ganso stores excluding department stores (El Corte Inglés and Galeries Lafayette) and El Ganso Outlets, and present the order confirmation. At the store you can exchange the item for another size, another item or request a non-expiring voucher. You can also do so by email: reply to the purchase receipt emailed or write to atencioncliente@elganso.com indicating the order number. You can exchange the item for another size or another article of the same amount, subject to availability. In this case the delivery agent who collects the item to be exchanged, delivers the new item. There is no charge for shipping costs on the first exchange. The Return and Exchange Policy only applies to returned items which are clean, undamaged, unused, and with the original labels. Consult other terms and conditions at www.elganso.com.
Yes, from Monday to Thursday from 9 a.m. to 6.30 p.m. and from 9 a.m. to 15 p.m. on Friday, you can resolve your concerns by contacting through one of the following ways:
Yes, provided the order has not entered the packaging and shipping process. You can request cancellation by calling our Customer Service Department: 900 897 722 (Spain), +33 805 321 040 (France), +34 910 609 593 (International) or +34 628 404 337 (Whatsapp) , from Monday to Thursday from 9 a.m. to 6.30 p.m. and from 9 a.m. to 15 p.m. on Friday,or by sending an email to atencioncliente@elganso.com.
We will replace it free of charge as soon as possible. Please call our Customer Service Department: 900 897 722 (Spain), +33 805 321 040 (France), +34 910 609 593 (International) or +34 628 404 337 (Whatsapp) from Monday through Thursday from 9am to 6pm and Friday 9am to 3pm, or send an email to atencioncliente@elganso.com.
Te lo cambiaremos por el artículo correcto lo antes posible y sin coste alguno. Para solucionarlo llama a nuestro Departamento de Atención al Cliente: 900 897 722 (España), +33 805 321 040 (Francia), +34 910 609 593 (Internacional) o +34 628 404 337 (Whatsapp) de L a J de 9h a 18h y V de 9h a 15h. También puedes enviar un correo electrónico a atencioncliente@elganso.com.
Yes. From your account, at the bottom of the page you can subscribe to our newsletter.
Yes. From your account, at the bottom of the page you can unsubscribe from our newsletter.
