SHIPPING TIMES
The shipping time for each region can be found in the following table. Please note that all shipping times are approximate.
| Iberian Peninsula (mainland Spain and Portugal) |
2 - 5 working days |
| Canary Islands |
2 - 5 working days |
| Balearic Islands and Azores (Spain and Portugal) |
3 - 7 working days |
| Rest of EU Countries |
3 - 10 working days |
SHIP TO STORE
Shipments are free of charge to any of our stores (excluding the Canary Islands and El Corte Inglés department stores). As soon as the order arrives, the Customer will be notified by our staff that they are able to proceed with the collection.
FREE SHIPPING IN THE PENINSULA
Shipping is free for all orders over € 15 within the Peninsula (mainland Spain and Portugal).
SHIPPING COSTS OUTSIDE THE PENINSULA
In the Balearic Islands, shipping is free for orders over €15. Orders below this amount bear the shipping cost of €4.90.
In the Canary Islands, Ceuta and Melilla, shipping is free for orders over €100. Orders below this amount bear the shipping cost of €9.90.
In Chile, the cost of shipping is €39.90.
Shipping costs outside the peninsula and abroad do not include any customs costs which may be incurred at destination, just like the IGIC/IPSI. These expenses shall be borne by the Customer and must be paid upon receipt of the order.
EXPRESS DELIVERY
In most areas of Madrid and Barcelona, we offer the possibility of receiving your purchase the same day for a small fee. This option depends on the stock availability, so it continuously changes. If the option is available for the product you've selected, it will appear at check out.
2h Express (Madrid and Barcelona): €4.90
Same Day Express 19h-22h (Madrid and Barcelona): €3.90
DELIVERY
Delivery is considered completed once the product has been made available to the Customer by the carrier, and the recipient has signed the delivery receipt. It is the recipient's responsibility to verify the products upon delivery and to indicate any possible issues or complaints they may have. If, at the time of delivery, it is visibly noticeable that the order has been damaged during transportation, without having to remove the shipping or product packaging, or if, in the same way, a defect is noticed in the received product, the Customer must indicate this on the delivery note and communicate it to El Ganso via email to atencioncliente@elganso.com or phone at 900 897 722 (Spain) or +34 910 609 593 (International). In order to be able to request a refund or exchange for the affected product(s), you must notify El Ganso of any damage or defect within 24 hours of receiving your order.
El Ganso will then examine said product and inform you whether or not you have the right to a replacement or refund. Products must be returned in the same condition in which they are received. Returns will not be accepted for products that have been used beyond merely opening to review said products. The refund or replacement of an item will be made as soon as possible and, in any case, within a maximum period of 30 days from the date of the email confirming that the faulty item is eligible for a refund or replacement. In the event that the Customer requests a refund, El Ganso will return the payment for the purchase within a period of 30 days from the date of the request. The payment will be returned back to the same method of payment used for the purchase, or by bank transfer to an account indicated by the Customer.
In addition to the stock from our central warehouses, we fulfil orders from some of our stores. As such, the cash-on-delivery option may not appear when making a purchase.
