This returns policy only applies to products purchased in the on-line El Ganso shop.
Any customer may return an article that hasn’t been used within 10 days following purchase. Articles may be returned to an El Ganso shop or by contacting our customer services department (details below).
Delivery costs for destinations outside the Spanish peninsula and abroad do not include the customs costs that may be incurred upon arrival or the Canaries General Indirect Tax. These costs will have to be paid upon receipt of the order and will be borne by the customer.
Articles returned before or after 30 days cannot be refunded or exchanged.
Online orders will only be refunded in the following cases:
* Dispatch error.
* Wrong product dispatched.
* Defective product.
In all other cases our customers have two means of exchanging the product received:
* At our online shop (details to follow).
* At an El Ganso store (our El Corte Ingles and Las Rozas Village outlet points of sale are not included). In El Ganso stores, in addition to being able to exchange the product for any other product, a voucher which is renewable every three months can be requested.
Our returns policy only applies if:
* The returned product is not damaged or dirty.
* The product has not been used.
* Returned products should have the original tickets attached.
Articles cannot be exchanged if the article has sold out.
Unless the return is due to an error by Elganso.com or the product is defective, damaged or incorrect, we will not refund the cost of delivery, customs or any other service related to your order.
El Ganso reserves the right to refuse a refund if the goods and articles have been damaged. We are only responsible for making a refund if a manufacturing mistake is detected.
All El Ganso products are covered by a manufacturer’s guarantee.
For more information or if you have any queries, contact our
Customer Services Centre: email@example.com