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Maroon Sock W/ Dual-Coloured Stripes
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ELGANSO.COM sends orders to its customers via various nationally and internationally recognised delivery companies. The date of the delivery to the home of the user depends on the availability of the selected product and the region, with the delivery time for orders with delivery within the Spanish peninsula being 1 to 3 business days, and 3 to 7 business days for the rest of the Spanish territory. For orders with a delivery address abroad, the delivery time will be one to two weeks. The specified delivery times are merely estimates.
DELIVERIES DURING SALES
During sales, delivery times within the Spanish peninsula can be up to 7 business days and over 7 business days for the islands and outside of Spain.
FREE DELIVERIES WITHIN THE PENINSULA
Delivery is free within the peninsula (Spain and Portugal). For island orders, the delivery costs are displayed on the website when placing the order and before confirmation.
In some cities, we offer the possibility of receiving your order on the same day for a small fee. This option will depend on the stock and changes constantly; if it is available for the product you have selected, this option will appear at checkout.
DELIVERY COSTS OUTSIDE OF THE PENINSULA
The delivery costs for outside of the peninsula and abroad do not include the customs fees that may be incurred upon arrival, or the General Indirect Tax in the Canary Islands. These expenses will have to be paid upon receipt of the order and will be borne by the customer. The delivery is considered complete when the product is given to the customer by the courier and the recipient signs for the item to confirm receipt. It is up to the recipient to verify the products upon receipt and express any errors or complaints that may be justified. If, when delivery is made, the customer visibly and clearly, without needing to handle the delivery or the product packaging, detects that a product has faults caused by damage inflicted during the transport, or they detect, in the same way, an error in the goods received, they must indicate this on the delivery note, and communicate such to El Ganso by email at email@example.com or by telephone on 900 897 722 (Spain) or +34 91 8144812 (International) within the 24 hours of receipt of the order to request the return of the product or products affected and, with it, replacement for a new product or a refund of the price paid for it.
Faults resulting from the transportation of the product, which are only detectable after removing the product from its packaging, must be communicated during the first 24 hours after the receipt of the order as indicated above, stating the order number, the damage caused to the product, and requesting the return of the product affected and, with it, its replacement for a new product or a refund of the price paid . El Ganso will examine it and inform the customer as to whether they are entitled to a replacement. Returns of products that are not in the same condition as that in which they were received, or that have been used beyond the mere opening of the product, will not be permitted. The refund or replacement of the item will be effected as soon as possible and, in any case, within 30 days as from the date on which we send an email confirming that the refund or replacement of the non-compliant product has been admitted. In these cases, El Ganso will return the money corresponding to the purchase within a period of 30 days as of the receipt of the communication from the User requesting the refund. The refund will be effected via the same payment method that was used to make the purchase, or by bank transfer made into the account indicated by the User.
This refunds policy is only applicable to any product from the El Ganso online store.
(within the 30 days following the receipt of the order)
The easiest option is to come to one of our El Ganso stores, except those in department stores (El Corte Inglés and Galeries Lafayette) and El Ganso Outlet stores, presenting the order confirmation email. In store, you can exchange your item for another size, another item or request a voucher (with no expiry date) for the amount.
You can also make your exchange through our online store by requesting it via email (replying to the purchase receipt that we sent you by email or at firstname.lastname@example.org indicating your order number). You can exchange it for another size or for an item of the same price. In this case, we send a courier to make the change. They will collect the item you want to exchange and deliver the new one. Delivery of the first exchange is free. The item must have the tags on and must not have been used.
(within the 15 days following the receipt of the order)
To return your purchase, the easiest option is to come to any of our El Ganso stores, except for our El Corte Inglés shops-in-shop and El Ganso Outlet stores. In store, you can request a voucher (with no expiry date) for the amount or a refund. In the latter case, our colleagues will advise us once they have the product and we will proceed to make the refund. You can also do it through our online store.
To check if an article is available, enter your postcode or city and select your preferred store (The availability shown is for informational purposes only.)